All orders are shipped from our warehouse within 1-3 business days of the order being placed. Shipment will arrive in between7-15 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order atwww.17track.net.
We charge different shipping fees to all destinations worldwide based on the amount of your purchase.
If you need to modify or cancel your order, please contact us immediately. Please note that any orders already shipped cannot be canceled. Email: support@uwinvape.de
We do not charge any sales tax or export tax. If your parcel undergoes inspection by the customs department in your country/region upon arrival, uwinvape will cover import duties, tariffs, and taxes. In the event of product confiscation by customs in your country/region, uwinvape will assume the associated responsibility.
If you order many products, your order may be divided into several packages with different tracking numbers. If, due to logistics reasons, you do not receive the package in the end, we will take responsibility for all losses, and you can receive a full refund.
The products displayed on the uwinvape website are intended for the international market. Standard versions are generally shipped. If you have special requirements, please leave us a message.
If your package is not delivered within 25 working days after shipment, please contact our support team at support@uwinvape.de for either a reshipment of another package or a refund.
If your items are damaged, lost, or incorrect, you must email us within 48 hours of the package’s delivery. Once your claim is submitted, reviewed, and approved, we will assist you in rectifying the issue. Unfortunately, we are unable to provide reshipping or replacement services internationally.
Order & Shipping FAQ
1. Why haven’t I received any order information after placing my order?
Once your order is confirmed, the system will automatically send a confirmation email.
Due to bulk sending, the email may be categorized as Spam/Junk.
Please check those folders first.
If you still haven’t received any message, feel free to contact customer service:
📞 WhatsApp: +86 19068611973
📧 Email: support@uwinvape.de
2. Why can’t I track my package using the tracking number in the email?
After dispatch, our system will send you the tracking number & tracking link.
However, it may take 1–3 days for the logistics system to update.
This is completely normal — please allow some time for tracking info to sync.
If you need assistance, you may contact customer support anytime.
3. Why has my tracking information not been updated for 3–4 days?
In cross-border shipping, brief tracking delays are common. Possible reasons include:
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In international transit (plane/truck) — tracking stations do not update in real time
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Customs clearance queue — usually takes 2–5 days
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Local sorting center overload (common during peak seasons in NL/DE/PL)
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Courier updates only upon arrival at the next facility
Please don’t worry — your parcel is still moving normally.
4. When will my order arrive?
Estimated delivery time: 6–15 business days.
Actual timing may vary due to flights, customs, or local delivery delays.
Thank you for your patience and understanding.
5. Where are the orders shipped from?
All parcels are shipped directly from China by default.
For bulk wholesale orders, shipping may be arranged from our EU warehouse depending on stock availability.
6. Why is the amount charged higher than the order total?
This may occur due to:
These fees are charged directly by the card-issuing bank, not by the merchant.
7. Why did my credit card payment fail?
Cross-border credit card payments typically have lower success rates — this is not an issue with your card or our system.
If the payment fails multiple times, we can recommend a local payment method with higher success rate.
Please contact support for assistance.
8. Why can’t the tracking number provided by the merchant be found?
Cross-border parcels follow a two-stage logistics process:
Stage 1 – International transit (China → Your country)
Stage 2 – Local delivery
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After entering your country, a local tracking number may be generated
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Local couriers may only recognize the new number
This is completely normal for international shipping.
Once the local tracking number updates, we will notify you immediately.
9. Why hasn’t my order been shipped yet?
Due to the large number of flavors and brands, not all products can be in stock simultaneously.
Around 70% of flavors are available most of the time.
If your selected flavor is out of stock, we will contact you promptly and offer alternatives or solutions.
